Contact Us
For Everyday Support
Chat with us
The fastest way to get help with your account is through chat. Log into your Mobile App or Online and launch the chat by selecting the chat icon on the screen.
Available 24 hours a day, 7 days a week.
Call us
If you have any service-related enquiries or cannot login now, call us on:
+61 2 8908 6196 (from overseas)
Urgent assistance for card security
- Suspicious transactions,
- Fraud concerns,
- Security questions,
- Lost or Stolen card,
Contact our team immediately.
Available 24 hours a day, 7 days a week.
+61 2 8908 6196
Complaints
For information about our complaints handling process, please click here.
For help with missed payments
1300 662 030
Mon – Fri 8am – 8pm and Sat 9am – 1pm
Please contact us as soon as possible if you think you might miss a credit card payment, so we can work with you to find a solution.
For Financial Difficulty Assistance
1800 133 397
Mon – Fri 8am – 8pm and Sat 9am – 1pm
Please contact us for financial assistance if your circumstances have changed and you’re experiencing financial difficulty.
For Specialised Support
1300 824 944
Mon – Fri 8am – 7pm
Please contact our dedicated customer support team if you’re experiencing a vulnerability, including domestic and family violence, elder or financial abuse.
Kogan Money Indigenous Customer Support contact
1800 956 746
Mon – Fri 8am – 7pm
Please contact our dedicated customer service line for Aboriginal and Torres Strait Islander customers, particularly those living in remote locations.
Customer Due Diligence
1300 138 013
+61 3 9322 6470 (from overseas)
Mon – Fri 8am to 6pm and Sat 9am to 2pm (AEST/AEDT)
If you have received communication from us, relating to Customer Due Diligence, it is important that you contact us.
Accessibility support
If you are d/Deaf, hard of hearing, or have a speech/communication difficulty you can contact us using the National Relay Service by:
Step 1
Contact the NRS through your preferred call channel detailed on NRS call numbers and links.
Step 2
Provide the NRS with our phone number 1300 415 445
For more information visit: About the National Relay Service
Interpreter Services for customers with limited English
Learn how our interpreters can help you with information on our products and services.
At Kogan, we recognise that you may prefer to speak to us in a language other than English. Our interpreters speak a wide variety of languages. Contact us on 1300 415 445 and we can arrange for an interpreter to help you (subject to availability).